Shipping policy

ECOM BRO apparel shipping

This policy covers physical ECOM BRO and ECOM GAL apparel. Digital products do not require physical shipping. Questions: brett@thecreativestrategyagency.com.

Made to order

Production usually takes around 2–5 business days. Carrier transit is additional and depends on the destination and shipping service. These are estimates, not guaranteed arrival dates. Choosing an express shipping service does not remove production time. Contact us before ordering if you need an item for a particular date.

Destinations and shipping charges

Our currently enabled markets include the United States, Australia, Austria, Belgium, Canada, Czechia, Denmark, Finland, France, Germany, Hong Kong SAR, Ireland, Israel, Italy, Japan, Malaysia, the Netherlands, New Zealand, Norway, Poland, Portugal, Singapore, South Korea, Spain, Sweden, Switzerland, the United Arab Emirates and the United Kingdom. Actual product and address availability is confirmed at checkout.

Use the shipping estimator in your bag to see available destination-specific charges. The final shipping charge and available services are shown before payment. Multiple items or different product types can have different shipping charges and may arrive in separate parcels. Any taxes collected at checkout are shown there. International orders may be subject to import duties or other destination charges that are not collected at checkout.

Order changes, delays and missing parcels

Check your delivery address carefully. Contact us promptly if it needs to change; we will check production and shipping status before confirming whether the change is possible. If an order appears delayed or missing, contact us with the order number so we can investigate with our production partner and carrier. If we cannot meet a stated shipping commitment, we will contact you about the updated timing and available cancellation or refund options, as required by applicable law.

Damaged or incorrect deliveries

For a wrong, damaged, defective or misprinted item, contact us promptly with your order number and photos. Please report it within 30 days of delivery so we can investigate with our production partner. For a verified problem, we will arrange a replacement or refund at no additional cost to you. Do not return it unless we provide instructions. See our apparel return and refund policy.

Nothing in this policy limits your statutory rights.